ITIL, or Information Technology Infrastructure Library, standardizes the selection, planning, delivery, maintenance, and lifecycle of a business’s IT services. ITIL 4 is designed to navigate the Fourth Industrial Revolution, and accommodates newer approaches like DevOps, automation, containers, and the cloud.
Has your organization implemented ITIL? Do you have plans to? Share your thoughts — or concerns — in the comments below, and be sure to like and subscribe, too.
ITIL, or Information Technology Infrastructure Library, is a framework for standardizing the selection, planning, delivery, maintenance, and overall lifecycle of a business’s IT services. The goal is to improve efficiency and predictability of service delivery.
ITIL emerged in the 1980s and is now on its fourth iteration, ITIL v4. ITIL is often compared to DevOps, as they compete for the same space in an organization. But there are some key differences between the practices, which you can read more about in the link above or the description below. Each iteration of ITIL delivers updated documentation and certifications to prepare admins for the current infrastructure landscape.
Specifically ITIL v4 is designed to navigate the Fourth Industrial Revolution and accommodate newer approaches like DevOps, automation, containers, and the cloud. It presents four dimensions of service management: organizations and people, value streams and processes, information and technology, and partners and suppliers. ITIL v4 also includes 34 practices, or resources and activities, to accomplish an objective including: supplier management, measurement and reporting, risk management, business analysis, incident management, software development and management and more.
ITIL is not a rigid checklist, but rather a guide for organizations to implement the aspects that fit their needs best. When developed correctly, ITIL implementation can bring important business benefits, including stronger alignment between IT and business, meaning new services and capabilities, cost reductions through improved resource use and improved service delivery leading to better revenues and customer satisfaction. Has your organization implemented ITIL? Do you have plans to? Share your thoughts or concerns in the comments below, and be sure to like and subscribe too.
